Risk disclosure

1. Introduction and general warning

Automated trading does not remove risk; it executes decisions faster and more consistently than a human can, in markets that can move against any position. The value of your capital can fall as well as rise, and you may get back less than you deposited. Nothing on this website, in the platform interface, or in communication with our managers should be read as a promise of profit or as protection from loss.

We ask every user to trade only with funds they can afford to place at risk, and to decide in advance what portion of their savings belongs in trading at all. If a proposed deposit would strain your household budget, it is too large. Our support team will never push you to deposit more than you planned, and any request to increase exposure beyond your stated comfort level should be declined and reported.

2. Market risk: volatility and sharp price moves

Prices of crypto assets, currencies, commodities and stocks change constantly, and sometimes violently. A position that looks stable can lose a significant share of its value in minutes during a news event, a regulatory announcement or a liquidity squeeze. Volatility is the same force that creates opportunity, and it does not announce its timing.

Automated strategies react to these moves quickly, but reaction is not the same as protection. A fast exit can still be an exit at a loss, and re-entry can occur at worse prices. Practical steps you can take: keep position sizes moderate relative to your total deposit, review the volatility behaviour of each asset your strategies touch, and avoid concentrating everything in a single market.

3. Liquidity risk: order execution and slippage

Liquidity describes how easily an order finds a counterparty at the price you see. In thin markets, or during sudden moves, the price available when your order executes can differ from the price when the signal fired. That difference is slippage, and it is a normal cost of trading that grows precisely when markets are most turbulent.

Under extreme conditions, orders may queue, partially fill, or fill at prices far from expectations. Liquidity can also differ between venues for the same asset. The platform routes orders to major exchanges, yet no venue is immune to thin books. When you review performance, remember that reported results are net of execution realities, not theoretical prices on a chart.

4. API and integrations: connection, configuration and key safety

Lunexora connects to exchanges through interfaces those venues provide. Any such integration can experience errors: a key configured with the wrong permissions, a venue changing its interface without notice, a rate limit reached during active markets, or a connection dropping mid-session. Most interruptions are brief, but during fast markets even brief ones matter.

Treat connection keys as you would treat a password. Store them only in the platform, never in email or messages; grant the narrowest permissions that let your strategies work, and revoke keys you no longer use. Our getting-started guide walks through the recommended permission set step by step, and support can review your configuration with you at any time.

5. Counterparty risk and custody of funds

When funds or assets sit with an exchange or another third-party provider, you are exposed to that provider's own health: its solvency, its security practices and its compliance with local law. Events at venues you never directly interact with can still affect withdrawals, execution and prices across the market.

For Canadian clients specifically, note that crypto and other digital assets are generally not covered by CDIC or CIPF protection schemes; cash and securities coverage depends on the member institution and its rules. Users in all our markets should understand which entity actually holds their funds at each stage, and keep balances on trading venues sized to their actual trading needs.

6. Operational risk: software, infrastructure and connectivity

The platform is software, and software has defects, dependencies and limits. A bug in a strategy definition, a data feed delivering stale prices, a failed update or an outage at a cloud provider can interrupt trading or produce behaviour you did not intend. We test changes before release and monitor the system continuously, but zero-defect software does not exist.

Your own environment adds risk too: an unstable internet connection, an outdated browser or an operating system that stops receiving security updates can all interfere with how the platform behaves for you. Keep your devices updated, confirm important settings after major changes, and contact support when something looks wrong rather than assuming it will correct itself.

7. Cybersecurity and phishing

Accounts at any financial service are targets. The most common attacks are not technical breakthroughs but social engineering: a message that looks like ours, a fake support agent on a social network, a login page that imitates the platform. Scammers also impersonate brands like ours through clone websites, which our fraud warning page describes in detail.

Protect your account in three moves: turn on two-factor authentication, treat every unexpected message asking for codes or passwords as hostile, and type our address into your browser instead of following links. Lunexora staff will never ask for your password or a one-time code. The Security page lists every protective feature available to you.

8. Models and automation: the limits of algorithms

The analysis engine evaluates probabilities, not certainties. A pattern that played out favourably hundreds of times can fail on the next occurrence because market conditions shifted in a way the model weights did not anticipate. Automation executes faithfully whatever it computes, which means a wrong signal becomes a wrong position without hesitation.

Protective mechanisms exist: the system can pause trading when volatility exceeds configured bounds. These features reduce certain kinds of exposure, but they cannot eliminate losses and should not be understood as capital protection. Review which strategies you run, what each one does in falling markets, and scale exposure down when results and comfort disagree.

9. Service availability: maintenance and downtime

The platform periodically undergoes maintenance, and unexpected outages can occur at the level of our infrastructure, our data providers or the exchanges themselves. During such windows you may be unable to change settings, and open strategies may behave according to their last instructions. Scheduled maintenance is announced in advance inside the platform whenever possible.

Plan for availability gaps the way you plan for weather: not with fear, but with margin. Avoid launching a new strategy minutes before an announced maintenance window, keep some balance in reserve rather than fully deployed, and check the status of your positions after any outage rather than assuming the pre-outage state persisted.

10. Before you begin

Four habits do most of the practical work of risk management. First, understand each strategy you enable: its markets, its behaviour in falling prices, and its typical holding periods; if you cannot explain it, do not run it. Second, define your maximum acceptable loss in advance, as an amount of money rather than a percentage you will negotiate with yourself later.

Third, protect the account itself: two-factor authentication, a unique password, verified contact details and a review of active sessions after any suspicious event. Fourth, stay engaged over time: monthly reviews of statements and settings, questions to your manager when behaviour surprises you, and immediate reports of anything that looks incorrect.

If anything on this page is unclear, ask before you deposit. Write to [email protected] and our Client Support & Compliance team will answer your questions in plain language.